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Support

Start with the answers below, they are often enough. If yours is not there, write to us.

Common questions

How do I install Typhon and launch my first game?

The guide walks you from installation to the first launch. Open the guide

A download is stuck, an installation did not finish or a game will not start

The help page lists what to check at each stage. Help page

How do I collect a log for diagnostics?

In Typhon settings open "About" → "Launcher logs" and press "Download logs". What to check before you hand the archive over is described in the help. How to collect a log

How do I run games on macOS?

On a Mac, Windows games run through CrossOver. The setup has its own guide. macOS guide

I forgot my account password

You change the password through a link in an email. You can request that email without signing in. Reset password

Write to support

I have an account

Sign in and open a request: the conversation stays in your account and we email you when there is a new reply.

Write from my account My requests

I cannot sign in

Leave a request by email, no sign-in needed. We will send you a link: you confirm the request with it and can continue the conversation.

The link and reply notifications are sent here. Support sees the address and the text of the request, and the emails go through a mail service with servers in the United States; retention periods are in the Privacy Policy.

Short, on one line: up to 120 characters.

Describe what happened and what you already tried. Up to 5000 characters.

If you write from Typhon itself, you can attach the launcher log to the request: the "Attach launcher logs" switch is on in advance for the installation, launch and launcher topics, and Typhon asks you to confirm before sending. The website does not attach a log.